Infrastructure
Jifeline has built a unique infrastructure to connect vehicles with specialists such as automotive help desks, roadside assistance services, diagnostic experts, repair departments, etc. Jifeline was founded in 2012 and the team working on our infrastructure has grown every year since then. The skills of these people are very diverse, we have our own hardware and software engineers, automotive diagnostics specialists and a dedicated crypto analytics team, who make sure the internet connection is 100% secure and stable. With this team of professionals, we build an infrastructure that can easily be explained as a "remote connection" to the vehicle.
The customer (workshop)
Jifeline's Remote Diagnosis VCI
The Jifeline Remote diagnostic VCI can be connected to the internet via a Wifi network or a LAN cable. The hardware can handle DoIP and is CAN FD prepared. The hardware is also available in various colours and (subject to conditions) can be branded with your own corporate identity/branding with your logo. The hardware is designed in-house and produced in the Netherlands for quality control and short delivery lines.
Customer portal (web interface)
The customer portal is user-friendly and web-based and thus works on all devices with an internet connection (mobile phone, laptop or tablet). After connecting the Remote diagnosis VCI to the car, the user is guided to the desired service in the workshop via a simple step-by-step menu. The price of the selected service is displayed and the user can easily confirm, after which your operator can start performing the requested service.
Basic settings such as the vehicle's VIN number and battery voltage are automatically read from the car and transmitted to the operator. Via the chat function in the web interface, the mechanic in the workshop can easily chat with your operator, facilitating smooth progress. Via an (optional) additional function, it is even possible to send images and other files via the chat, making communication even better. There is even an automatic translation function available!
The web interface can be branded with your own branding (colours and logo). It is even possible to create multiple brandings for your own resellers or other customer groups.
A comprehensive set of APIs is available for the customer portal, as well as a Software Development Kit, the Catalyst. This allows you to integrate the portal into your existing customer portal and integrate it into your existing customer workflow (e.g. via a Single Sign on).
The remote service provider (your operator)
Local server enclosures
The local-4 server housing in the starter package contains one local module. This makes it possible to connect one diagnostic tool and work with one operator on one car at a time. You can expand this to up to 4 local modules to work with multiple diagnostic tools, operators and/or cars at the same time. If you want to expand further with even more diagnostic tools, there is also the option of purchasing a local-10 server housing; this provides space for up to 10 local modules.
Operator Dashboard
You can manage incoming tickets in your own digital portal. Each request from your customer for a diagnostic service triggers a new ticket. The digital portal informs you when a new ticket is available.
Ticket workspace
In the ticket, you can communicate with the customer, change specific profiles, outsource tickets to other partners and much more. From the ticket history, you can export all ticket information to your own ordering programme.
Managing customers
In the partner portal, you can manage your customers; among other things, you can register the Jifeline remote interfaces and link them to a particular customer.
Product catalogue
Create your own product catalogue. A comprehensive product catalogue is available in which products can be priced according to the related vehicle.
Partner network
The knowledge required for the diversity in cars, brands and services is huge. It is impossible to have all the knowledge and all the tools for all types of vehicles within one company. The Jifeline infrastructure allows services (if the knowledge or time is not available at the time) to be carried out by other Jifeline partners without your customer noticing. Your customer does not have to look for other experts and gets the support needed through your own network.
You can decide which partners you want to outsource tickets to. Within your own partner portal, you can assign partners as outsourcing partners depending on, for example, language, specialism or opening hours. Jifeline Remote Diagnostics' own specialists are available as standard. With more than 600 tickets per day, they know all the ins and outs of remote diagnostics. In addition, Jifeline Networks develops automated scripts for various standard tasks such as tow bar coding. These are made available via the partner 'Automated Functions' to help your customers very quickly and fully automatically. Through our network, you connect the car to the right specialist.
Full integration capabilities
All the essential functionalities of the Jifeline partner portal can be integrated into your own system via the partner API (Application Programming Interface). With this system-to-system API, you can, for example, invoice tickets directly from your system or manage your own customers (create a new customer, connect a connector, etc.).
The customer API allows a provider's customer user to perform all necessary actions from the viewpoint of the mechanic on the vehicle side. For example, creating a ticket with a product and starting a chat between customer and operator.
"Catalyst enables easy integration with the Jifeline Customer API: Create your own version of the customer portal that best suits your own set of customers. You can think about styling, but also limiting the set of products to a set of products that the workshop can maintain.