Too little time, too many requests, missing tools... Recognisable? With our Jifeline Networks infrastructure, you support customers remotely with diagnostics, coding and programming. Quickly, securely and without limitations.
Remote diagnosis as if you were there
As a Jifeline Networks partner, you get access to our platform, appropriate hardware and software. This allows you to perform diagnostics, coding, programming and calibrations without being physically present at the vehicle. Through your own central dashboard, you handle help requests, communicate with customers and easily share information via chat. All your customers need is a Remote Diagnosis VCI with internet connection and a tablet, laptop or smartphone.
Stronger together: access to more than 150 diagnostic partners
Sometimes you simply lack time, knowledge or specific OEM tools. Within our network, you easily enlist the help of more than 150 diagnostic partners worldwide. Thanks to this cooperation, you will always find the right specialist, without your customer noticing. You almost never have to sell “no” again, thus increasing your success rate and customer satisfaction.
It is also a huge step forward as support for a telephone diagnostic helpdesk: even if coding or programming is required, you can perform it yourself remotely.
The benefits for you:
- Higher productivity: work on more vehicles per day
- Lower costs: less travel time and investment in diagnostic tools
- Access to a global network of diagnostic partners
- Full support: also for the latest vehicles with DoIP or Secure Gateway
Practical examples
Central diagnostic helpdesk
Previously, we were often unable to help customers because we simply couldn't access the car with a diagnostic tool. Since we partnered with Jifeline Networks, we can simply perform coding and programming remotely. The number of completed jobs has increased tremendously and we have created an entirely new revenue stream with the Remote Diagnosis services.
Mobile diagnostics specialist
Due to the long distances between my customers, I used to be able to help only a limited number of garages per day: I really had to plan when I could visit whom. This often led to long waiting times and dissatisfied customers. Thanks to the Jifeline Networks solution, I now work without travelling time and can serve multiple customers in different regions at the same time. My efficiency and turnover have increased significantly - and I also have more time for myself.
Future-proof your diagnostic helpdesk
With Jifeline Networks, you help your customers faster, smarter and more completely. Discover how easy it is to perform remote diagnostics through our platform and access a global network of specialists.
